Return Policy

Return Period

You have 14 days from the date of delivery to initiate a return request. The return period begins on the day you receive the goods. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.

Return Conditions

For a return to be accepted, the following conditions must be met:

• Items must be in new, unused condition
• Original tags and labels must still be attached
• Items must be in their original packaging
• No signs of wear, washing, or damage
• Proof of purchase must be provided
• Return request must be initiated within the 14-day return period

Return Shipping Costs

If you are returning items because they are faulty, damaged, or incorrect, we will cover the return shipping costs. In all other cases, including change of mind returns, you are responsible for the return shipping costs. We recommend using a tracked shipping service to ensure your return reaches us safely.

Return Process

To initiate a return, please follow these steps:

1. Contact us within the 14-day return period via phone at +61 2 9316 1300 or email at info@giftstspecialil.world, or visit our showroom at 25-27 Salisbury St, Botany NSW 2019
2. Provide your order number and details about the items you wish to return
3. Receive return authorization and instructions from our customer service team
4. Package the items securely in their original packaging
5. Send the items to the return address provided by our team
6. Wait for confirmation that we have received your return

We will inspect returned items upon receipt. Once approved, we will process your refund according to the refund procedure outlined below.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Items that have been used, washed, or worn
• Items that are damaged due to misuse or negligence
• Items returned without original packaging or tags
• Personalized or custom-made items
• Items purchased on final sale or clearance
• Items returned after the 14-day return period has expired

General Legal Requirements

Under Australian Consumer Law, you are entitled to a replacement or refund if goods are faulty, not fit for purpose, or don't match the description. You are also entitled to have goods repaired or replaced if they fail to meet a consumer guarantee. These rights are independent of our return policy and apply in addition to any return rights we provide.

Cancellation Policy

If you wish to cancel an order before it has been shipped, please contact us immediately. Once an order has been processed and shipped, it cannot be cancelled, but you may return the items in accordance with this Return Policy. If you cancel an order before shipment, we will issue a full refund to your original payment method within 5-10 business days.

Refund Procedure

Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed as follows:

• Refunds will be issued to your original payment method
• Processing time is typically 5-10 business days after we receive and approve the return
• It may take additional time for the refund to appear in your account, depending on your payment provider
• Original shipping costs are non-refundable unless the return is due to our error
• Return shipping costs are not refunded unless the return is due to a fault or error on our part

If your return is rejected because items do not meet our return conditions, we will contact you to arrange for the items to be returned to you at your expense, or you may collect them from our showroom.

Contact Information

For questions about returns or to initiate a return request, please contact us:

Giftstspecialil
25-27 Salisbury St
Botany NSW 2019
Australia
Phone: +61 2 9316 1300
Email: info@giftstspecialil.world

You may also visit our showroom during business hours to speak with our staff about returns or exchanges.